Shipping Policy

OrProducts currently only delivers to addresses within Thailand, Singapore, Hong Kong and Japan.

Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Postage charges paid for the original dispatch are not refundable.

Your parcel will be delivered by your national postal agent during normal business hours.

Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further postage charges will be payable for re-dispatch. Postage charges paid for the original dispatch are not refundable.

Even though at OrProducts, we take pride in the care we take with packing our internet, phone and mail orders, sometimes, accidents or errors happen. Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, OrProducts will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on +61 (2) 4271-7400 or by email using the Inquiries page

Our dispatch times are generally between 1 and 4 working days. However, during busier times leading up to Christmas dispatch times can take up to 10 working days. PLEASE NOTE: if you request changes to be made to your order after it’s been placed, it may delay the dispatch date.

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