We are happy to exchange any product purchased Online as long as the product is returned in its original condition (unopened and unmarked packaging), and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery charges are not refundable, and products are to be returned at the customer's own cost.
In order to process your exchange of goods, please be sure to include a note or email correspondence explaining the reason for the return, the item you wish to exchange it with, as well as your daytime contact telephone number so that our Customer Service Team are able to contact you to arrange delivery of the exchanged item (postage charges apply).
We will replace any item that has arrived Damaged or is Missing from your order at no cost to you, any faults or missing items must be reported to our Customer Service Department within 48 hours of your package being signed for.
Please contact them using the Inquiries form or call +61 (2) 4271-7400 for details on how to return the Damaged/Faulty Item.
Goods should be sent to the following address: OrProducts AustralAsia, Unit 5/40 Investigator Drive, Unanderra NSW 2526, Australia.